Support Center

Contact Us

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  • Welcome to the BabyPing Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    When submitting a support request, help us to help you by including relevant information about your problem, such as:

    MAC ID (on back of monitor)
    How camera is connected
    Router make/model
    iOS device model/OS

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We prefer to deal with all support enquiries through email so the best person possible can help you as quick as possible. Most issues can and are resolved by email, and much quicker than by phone. Contact us now.

    You can call us from 9am - 5pm Monday to Friday, if we're not around to take your call, leave a message or email us and we'll phone you right back.

    UK +44 (0)20 8334 7364
    USA +1 727 233 8225
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