Support Center

How do I enable BabyPing+?

Last Updated: Sep 06, 2013 02:29PM BST
BabyPing+ is a fantastic new feature of BabyPing which allows you to view your baby from anywhere.

To enable this feature, please do the following:

1) Setup your BabyPing as normal in your home network (by Wi-Fi or by ethernet cable is fine)
2) Open the BabyPing app so you can view your baby
3) Go to the Settings page



4) Tap on the BabyPing+ option, and you will see the following screen.  If you want to Enable BabyPing+ and start watching your baby from outside the home swipe the Off button to On.



5) Now you have Enabled BabyPing+ you need to send an invite by email or SMS/iMessage so they can generate their own unique login and password.



6) The invite includes uniquely generate IDs so the user can securely log in to your Monitor. Send them to as many people as you like.
7) When someone receives an invite to view your Monitor, they will be told to download our companion app - BabyPing+ - which will take the unique IDs, and give them a unique username and password so they can login from anywhere.
BabyPing+ download link - http://www.babyping.com/app/plus
8) Once an invite has been accepted you can see who has accepted and used the invite by returning to User Management in the BabyPing app. From here you can also delete their access.


If you have any issues, please do get in touch.
 

Contact Us

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  • Welcome to the BabyPing Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    When submitting a support request, help us to help you by including relevant information about your problem, such as:

    MAC ID (on back of monitor)
    How camera is connected
    Router make/model
    iOS device model/OS

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We prefer to deal with all support enquiries through email so the best person possible can help you as quick as possible. Most issues can and are resolved by email, and much quicker than by phone. Contact us now.

    You can call us from 9am - 5pm Monday to Friday, if we're not around to take your call, leave a message or email us and we'll phone you right back.

    UK +44 (0)20 8334 7364
    USA +1 727 233 8225

babyping.help@gmail.com
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